Player Privacy Policy
Welcome to LuckyDino's privacy policy. This page explains how we collect, use and protect personal information when you create an account, play games or interact with our site in Canada. We take your privacy seriously and describe below the types of data we hold, how we use it, and how you can manage your information.
Types of data we collect
We collect a range of information necessary to provide our services and to meet legal and security obligations. That includes:
Personal data
Full name, date of birth, residential address, email, phone number, identification documents for verification, and payment details provided when you make deposits or withdrawals.
Technical data
IP address, device type, browser and operating system, language settings, and connection data used to support login, geolocation checks and site performance.
Transactional data
Account activity, deposits, withdrawals, bets, wins/losses, bonus usage and support requests. We log timestamps and metadata needed for fraud prevention and account management.
How we use your information
We use data to operate accounts, process payments, verify identity, prevent fraud, meet regulatory requirements, provide customer support and improve our site. We may also use non-identifying data for analytics, product development and to personalise your experience.
Data protection practices
We maintain technical and organisational measures to protect information against unauthorised access, loss or misuse. This includes access controls, secure storage and regular security reviews. While no system is fully secure, we use industry-standard safeguards to reduce risk.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, measure performance and serve relevant marketing. You can manage cookie settings through your browser or the site cookie control. Third-party services used for analytics or advertising may set their own cookies.
Information sharing and third parties
We share personal data with service providers necessary to operate our service - for example payment processors, identity verification providers, game and platform vendors, analytics providers and customer support partners. We may also disclose information when required by law or to protect safety and security. We do not sell your personal information to unrelated third parties.
User rights
You have the right to access, correct or request deletion of your personal data, subject to applicable legal and regulatory retention requirements. You can also object to certain processing or opt out of marketing communications. Some requests may require identity verification and reasonable time to complete.
Access, correction and deletion
To exercise your rights, contact our support team at [email protected]. Please include enough detail to identify your account and the action you request. We will respond to verifiable requests in a timely manner and advise if any legal requirement prevents immediate deletion.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will post the updated policy on the site and indicate the revision date. Continued use of our services after changes means you accept the revised policy.
If you have questions about privacy or our practices, contact [email protected] and we will assist you. Thank you for trusting Lucky Dino with your information.