Responsible Gambling

At LuckyDino we take responsible gambling seriously. We want every player to enjoy controlled play, so we provide clear tools, account safeguards and support options to help you manage your activity. Our approach focuses on prevention, practical controls and ready access to help when it is needed.

Player protection principles

We promote safe play through transparency, voluntary controls and timely support. We encourage players to set personal limits, to monitor their play and to reach out if gambling stops being fun. We will act on any signs of irregular behaviour to protect players and maintain a safe environment.

Activity-control tools

You can control your account activity directly from your profile or with help from our support team. Available tools include deposit limits, loss limits, time limits and account breaks. These features are designed for easy use and quick application so you can set boundaries that match your needs.

Deposit limits

Set daily, weekly or monthly deposit caps to manage spending. Limits are applied immediately once saved and remain in effect for the selected period. If you need to lower your limit we can help you do that right away; increases may be subject to a short cooling-off period.

Loss limits

Loss limits stop further play once a specified amount of losses is reached during the chosen period. This control helps prevent chase behaviour and keeps your account activity within a budget you are comfortable with.

Time limits and session reminders

Use session timers or time-outs to limit how long you play in a single sitting. You can set automatic reminders or choose short account breaks. Time limits are useful for keeping play balanced with other daily activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for a selected period or indefinitely. During self-exclusion access to the account is blocked. To remove or shorten a self-exclusion usually requires a formal request and may include a cooling-off period to ensure the decision is deliberate.

Signs of problematic behaviour

Watch for signs such as increased frequency of play, chasing losses, using gambling to cope with stress, borrowing money to gamble, or neglecting responsibilities. If you recognise these patterns in yourself or someone you care about, consider using limits, taking a break or contacting support.

Tips for maintaining control

Set a clear budget before you play, use deposit and loss limits, schedule session times, avoid gambling when stressed or tired, and keep gambling as a form of entertainment, not an income source. Share control settings with someone you trust if that helps maintain accountability.

Professional help and support organisations

If you need extra support, contact our support team via live chat or email at [email protected] and we will assist with limits or self-exclusion. You can also reach out to organisations such as Gambling Therapy or Gamblers Anonymous, or your provincial problem gambling helpline (for example ConnexOntario or local equivalents). These services provide confidential guidance and local referral options.