Terms and Conditions
These Terms and Conditions describe the rules that apply to your use of the LuckyDino platform and services. We set out the relationship between you and us, including account responsibilities, eligibility, acceptable use, promotion rules, payments and how we handle disputes. By registering or using our site you agree to follow these terms and any policies we publish from time to time.
Account responsibilities
You are responsible for keeping your account information accurate and secure. Only one account is allowed per person, household and payment method unless we agree otherwise. Do not share login details or allow others to access your account. You must notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we believe there is fraud, abuse or breach of these terms.
Eligibility requirements
To use the site you must be of legal gambling age in your jurisdiction and able to form a binding contract. Access may be restricted in certain provinces and territories; residents of some areas, including Ontario, may be unable to register or place wagers. It is your responsibility to ensure participation is legal where you live.
Acceptable platform use
Use the platform in a fair and lawful way. Automated play, bots, collusion, hedging designed to exploit promotions and other abusive patterns are prohibited. We may limit, void or reverse bets and withhold bonuses or winnings where we suspect manipulation or irregular activity.
General bonus and promotion rules
All promotions are subject to specific promotional terms that sit alongside these general rules. Bonuses and free spins are credited to a bonus balance and are subject to wagering and game restrictions as stated in the promotion. Real-money funds are used before bonus funds when you place wagers. We reserve the right to cancel, alter or withdraw promotions and to refuse players who abuse bonus terms.
Deposits and withdrawals
Verification
We may require identity and payment verification before processing withdrawals or accepting deposits. You will be asked to provide documents such as government ID and proof of address. Verification is part of our commitment to safe and compliant play.
Payment checks and limits
Payment methods, minimum and maximum amounts vary by method and country and are shown in the cashier. We perform checks on deposits and withdrawals to protect against fraud and money laundering. We may apply withdrawal limits, split large payments or request further information before releasing funds. Transaction times depend on the chosen provider.
Dispute resolution
If you have a complaint please contact our support team via live chat or by email at [email protected]. We aim to resolve disputes promptly and fairly. If we cannot agree on a resolution you may have options under local consumer protection law or through an independent dispute resolution body where applicable.
Updates to terms and conditions
We may update these terms from time to time. When changes are material we will notify you on the site or by other reasonable means. Continued use of the service after notice constitutes acceptance of the updated terms. If you have questions about these terms or how they apply to Lucky Dino, contact [email protected].