Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time via live chat, email or phone for fast, practical help. We can guide you through verification, deposits, withdrawals and site settings, and will work to resolve account or payment enquiries promptly. Our team also handles bonus and promo queries. Use the convenient channels below to reach the team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, 24/7, typical reply within 1 hour) |
| General enquiries | [email protected] (business enquiries, typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner program support, response within 48 hours) |
| Phone | +1 416 589 2473 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET (holidays may vary) |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details so we can process your request faster. Attaching relevant files and a brief description of the issue helps avoid delays.
Send us a message
Name Email Message Send messageResponse Time
Support response times: most inquiries are answered within one business day. Complex issues requiring document checks, KYC, payment investigations or fraud reviews may take longer depending on their nature and the parties involved, and we’ll keep you updated throughout. Contacts made on weekends are usually handled the next business day. Use live chat or email for the fastest resolution.
Feedback
Have feedback, a suggestion, or an idea to improve our site? We’d love to hear from you. Send your thoughts to [email protected] or use the feedback form and our team will review every submission carefully. Your input helps us refine features, fix issues and improve the overall user experience for players across Canada. Thanks for helping us get better.